Refund Policy Details

Fair Use and Refund Policy

CrossRoads Initiative Refund Policy

• No Refunds on Purchased Courses: As our courses are digital products (videos), we do not offer refunds once a course has been purchased.
• Technical Issues Resolution: In case of technical issues, we are committed to resolving them. Please contact us via:
  • Email: crossroads.helpnow@gmail.com
  • Facebook Page: CrossRoads Initiative
• Digital Service Delivery: Once the course is purchased, the digital service is considered delivered, and no refund requests will be entertained.
• No Refund for E-books: Refunds do not apply to e-books or other digital materials once purchased.
• Exchange Policy: Exchanges are not applicable for purchased courses as the digital service has been provided upon purchase.
• Amendments to Policy: CrossRoads Initiative reserves the right to modify these terms as necessary on a case-by-case basis.

Credential Sharing Policy:

Our platform login credentials are non-shareable. If you share your credentials with friends, we reserve the right to ban you from our system.

Only One Device, and One Browser:

You can only purchase and use this product from any single device of purchase. Due to the rapid increase of piracy in the education space, we will keep track of the first and only device and only browser you can login to the website from. That means, you should choose which single device and single browser you want to avail this service from. That will be the only device from which you will be able to avail the course. If you attempt to illegally record or voluntarily enter from another device upon knowing this warning, your course access will be revoked. If you have mistakenly entered with another account, we will help you restore your access. For regaining access, email crossroads.helpnow@gmail.com or directly message our Facebook page (CrossRoads Initiative). We will evaluate your case and upon correct justification, we will give you back your course access. If the same mistake repeats, you will lose access to your account.

Success Claim Disclaimer:

Our products do not guarantee success in admissions or scholarship guarantees. While our products have helped students achieve proficiency in scholarship applications, resulting in better performance in their respective admissions, it is not a guarantee.

Anti-Piracy:

If you are found sharing or illegally distributing our product content, we reserve the right to take legal action against you according to the copyright laws of Bangladesh.

Promotion Policy:

When you send us a video or post in our online communities or email us, you grant us the right to use the materials in our marketing activities.

Product Stock:

Since this is a digital product, you can purchase as many copies as you like but will need to use different login credentials for each purchase.

Support Policy:

Digital products will be delivered immediately after purchase. If you encounter any issues related to the above terms or technical errors in receiving the purchased product, email us within 24 hours of purchase, and we will get back to you. If you contact us after 24 hours have passed, we may not be able to make any changes for you.